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1 - Welcome Quiz.html
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1 - Welcome to the course.html
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1.7 KB
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10 - Common Terminology and Best Practices English.vtt
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6 KB
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10 - Common Terminology and Best Practices.mp4
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59.2 MB
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10 - Process-Definitions.pdf
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46.7 KB
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11 - Putting it all together solutions approach English.vtt
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11 - Putting it all together solutions approach.mp4
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54.1 MB
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12 - Process-Definitions.pdf
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PDF
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46.7 KB
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12 - Service Management Best Practice Processes English.vtt
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8.2 KB
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12 - Service Management Best Practice Processes.mp4
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65.5 MB
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13 - Introduction Case Study English.vtt
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4.6 KB
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13 - Introduction Case Study.mp4
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58.1 MB
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13 - Introduction-Case.pdf
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PDF
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51.2 KB
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14 - Exercise 1 Getting Started In Your New Role English.vtt
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VTT
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2.9 KB
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14 - Exercise 1 Getting Started In Your New Role.mp4
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29 MB
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14 - Exercise-1.pdf
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PDF
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82.5 KB
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15 - Hips Don't Lie - but what about numbers.mp4
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21.2 MB
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15 - Hips Don't Lie English.vtt
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2.2 KB
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16 - What is a report English.vtt
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16 - What is a report.mp4
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42.5 MB
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17 - Exercise 2 Who's who English.vtt
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2.5 KB
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17 - Exercise 2 Who's who.mp4
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27.2 MB
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17 - Exercise-2.pdf
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66.4 KB
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18 - Reporting Goals and Examples English.vtt
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9.2 KB
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18 - Reporting Goals and Examples.mp4
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73 MB
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18 - Reporting-Examples.pdf
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PDF
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47.7 KB
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19 - Reporting Data Presentation, Quality and Ownership English.vtt
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5.9 KB
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19 - Reporting Data Presentation, Quality and Ownership.mp4
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53.2 MB
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2 - Mind the gap An introduction to what you'll learn English.vtt
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4.6 KB
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2 - Mind the gap An introduction to what you'll learn.mp4
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54.9 MB
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2 - Service Management Quiz.html
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20 - Interpreting your data with Pivot tables English.vtt
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9.5 KB
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20 - Interpreting your data with Pivot tables.mp4
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MP4
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100.8 MB
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21 - Exercise 3 Your team English.vtt
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3 KB
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21 - Exercise 3 Your team.mp4
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33.9 MB
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21 - Exercise-3.pdf
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PDF
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66.5 KB
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22 - Forget about the numbers.html
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2.1 KB
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23 - Key Performance Indicators English.vtt
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1.4 KB
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23 - Key Performance Indicators.mp4
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23.1 MB
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24 - Bob It has to get better English.vtt
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2.5 KB
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24 - Bob It has to get better.mp4
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35.8 MB
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25 - Exercise 5 Measuring Workload English.vtt
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2 KB
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25 - Exercise 5 Measuring Workload.mp4
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22 MB
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25 - Exercise-5.pdf
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PDF
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77 KB
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26 - Mindset Why some numbers work - and some don't.mp4
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69.2 MB
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26 - Mindset Why some numbers work English.vtt
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6.5 KB
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27 - Creating value Build your service management report English.vtt
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2.1 KB
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27 - Creating value Build your service management report.mp4
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MP4
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24.6 MB
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28 - Performance Indicators Service Management examples English.vtt
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17.3 KB
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28 - Performance Indicators Service Management examples.mp4
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121.3 MB
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28 - Performance-Indicator-Examples.pdf
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PDF
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49.7 KB
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29 - Exercise 6 Team Meeting English.vtt
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3.1 KB
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29 - Exercise 6 Team Meeting.mp4
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30.5 MB
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29 - Exercise-6.pdf
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PDF
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59 KB
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3 - Metrics Quiz.html
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HTML
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3 - Observing and Recognizing Trends English.vtt
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3 - Observing and Recognizing Trends.mp4
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44.6 MB
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30 - Finding motivation to go for gold English.vtt
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6.9 KB
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30 - Finding motivation to go for gold.mp4
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49.6 MB
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31 - The glorification of busy.html
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32 - Quality control for your service management organization English.vtt
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VTT
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4 KB
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32 - Quality control for your service management organization.mp4
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MP4
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45.9 MB
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33 - Example Incident Management Goal Setting English.vtt
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VTT
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4.3 KB
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33 - Example Incident Management Goal Setting.mp4
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MP4
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46.1 MB
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34 - Exercise 7 Identifying problems English.vtt
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VTT
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2.5 KB
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34 - Exercise 7 Identifying problems.mp4
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MP4
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25.8 MB
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34 - Exercise-7.pdf
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PDF
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58.8 KB
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35 - Taking action and setting a service management goal English.vtt
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VTT
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3.1 KB
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35 - Taking action and setting a service management goal.mp4
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MP4
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32.1 MB
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36 - Setting smart service management goals English.vtt
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VTT
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5 KB
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36 - Setting smart service management goals.mp4
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MP4
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40.9 MB
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37 - Setting even smarter service management goals English.vtt
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4.1 KB
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37 - Setting even smarter service management goals.mp4
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MP4
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31.4 MB
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38 - Exercise 9 Scheduling your workload English.vtt
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2.2 KB
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38 - Exercise 9 Scheduling your workload.mp4
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MP4
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21.3 MB
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38 - Exercise-9.pdf
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PDF
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58.9 KB
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39 - Why 100% doesn't work English.vtt
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VTT
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7.3 KB
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39 - Why 100% doesn't work.mp4
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MP4
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49.2 MB
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4 - KPI Quiz.html
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HTML
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4 - Lies, D mn Lies and Statistics English.vtt
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2.3 KB
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4 - Lies, D mn Lies and Statistics.mp4
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19.8 MB
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40 - Homework Start putting it together English.vtt
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2.5 KB
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40 - Homework Start putting it together.mp4
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MP4
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22.6 MB
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41 - Putting it all together English.vtt
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VTT
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1.5 KB
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41 - Putting it all together.mp4
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MP4
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19.4 MB
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42 - Exercise 10 Trends in your organization English.vtt
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3 KB
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42 - Exercise 10 Trends in your organization.mp4
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MP4
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29.8 MB
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42 - Exercise-10.pdf
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PDF
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78.7 KB
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43 - Organizational Change Management Where to start after you finish this course English.vtt
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VTT
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6.2 KB
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43 - Organizational Change Management Where to start after you finish this course.mp4
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MP4
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61.2 MB
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44 - Exercise 11 Areas for improvement English.vtt
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VTT
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2.9 KB
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44 - Exercise 11 Areas for improvement.mp4
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MP4
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30 MB
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44 - Exercise-11.pdf
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PDF
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66.6 KB
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45 - Next steps in bringing together your People, Processes and Technology English.vtt
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VTT
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4.8 KB
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45 - Next steps in bringing together your People, Processes and Technology.mp4
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MP4
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31.4 MB
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46 - Keep Service Management Simple English.vtt
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VTT
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3.7 KB
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46 - Keep Service Management Simple.mp4
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MP4
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23.9 MB
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47 - Where to start your improvement cycle English.vtt
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VTT
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3.9 KB
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47 - Where to start your improvement cycle.mp4
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MP4
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36.1 MB
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48 - Exercise 12 Development and Growth English.vtt
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VTT
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2.4 KB
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48 - Exercise 12 Development and Growth.mp4
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MP4
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23.9 MB
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48 - Exercise-12.pdf
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PDF
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74.8 KB
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49 - Taking action and achieving your goals English.vtt
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VTT
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6.2 KB
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49 - Taking action and achieving your goals.mp4
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MP4
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66.9 MB
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49 - Top-5-Action-List.pdf
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PDF
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42.7 KB
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5 - On overview of what you can expect English.vtt
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5.2 KB
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5 - On overview of what you can expect.mp4
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MP4
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40.4 MB
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5 - Setting Goals Quiz.html
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HTML
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50 - Trying something new.html
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2.4 KB
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51 - Final thoughts and wrap up English.vtt
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5.6 KB
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51 - Final thoughts and wrap up.mp4
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62.1 MB
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6 - About learning How to get the most value English.vtt
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4.6 KB
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6 - About learning How to get the most value.mp4
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MP4
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28.9 MB
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6 - Putting it all together quiz.html
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HTML
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7 - Download the course workbook.html
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HTML
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716.8 B
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7 - KPI-and-reporting-workbook-final.pdf
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PDF
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1.5 MB
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8 - How your mind processes information English.vtt
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VTT
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9.1 KB
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8 - How your mind processes information.mp4
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MP4
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96.5 MB
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9 - Getting to know your instructor and learning community English.vtt
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VTT
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5.4 KB
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9 - Getting to know your instructor and learning community.mp4
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MP4
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47.5 MB
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Bonus Resources.txt
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TXT
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409.6 B
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Get Bonus Downloads Here.url
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URL
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204.8 B
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Service Management Key Performance Indicators and Reporting.jpg
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JPG
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16.8 KB
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Service Management Key Performance Indicators and Reporting.txt
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6.2 KB
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