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Udemy - Salesforce Service Cloud Consultant Certification Course

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course

1. Introduction and Getting Started

1. Getting Started Introduction.mp4	MP4	12.55 MB
1. Getting Started Introduction.srt	SRT	4.7 KB
1.1 Exam Guide.html	HTML	163 B
2. Signing Up for a Free Salesforce Account.mp4	MP4	7.65 MB
2. Signing Up for a Free Salesforce Account.srt	SRT	4.52 KB
2.1 Free Salesforce Account Signup.html	HTML	100 B
3. Logging into Salesforce and Switching Between Lightning and Classic.mp4	MP4	3.96 MB
3. Logging into Salesforce and Switching Between Lightning and Classic.srt	SRT	3.17 KB
4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4	MP4	17.21 MB
4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.srt	SRT	9.58 KB
4.1 Exam Guide - Updated.html	HTML	163 B
5. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4	MP4	3.51 MB
5. Assigning the Service Cloud and Knowledge User Feature Licenses.srt	SRT	1.66 KB
6. Introduction and Getting Started Quiz.html	HTML	148 B

10. Release Readiness and Updates

1. Adding a Path to the Case Object - Spring '18 Release.mp4	MP4	9.92 MB
1. Adding a Path to the Case Object - Spring '18 Release.srt	SRT	13.13 KB
2. Service Setup Menu.mp4	MP4	99.12 MB
2. Service Setup Menu.srt	SRT	14.44 KB

11. Next Steps

1. Next Steps Introduction.mp4	MP4	2.94 MB
1. Next Steps Introduction.srt	SRT	1.08 KB
2. Registering for the Service Cloud Consultant Certification.mp4	MP4	11.04 MB
2. Registering for the Service Cloud Consultant Certification.srt	SRT	7.69 KB
3. Taking the Exam – Online vs. On-site.mp4	MP4	38.68 MB
3. Taking the Exam – Online vs. On-site.srt	SRT	16.13 KB
4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4	MP4	36.04 MB
4. Test Taking Strategies – Improve Your Odds of Passing the First Time.srt	SRT	9.03 KB
5. Final Thoughts and a Word of Thanks.mp4	MP4	5.6 MB
5. Final Thoughts and a Word of Thanks.srt	SRT	1.31 KB
6. Bonus Lecture Coupons and Free Courses.html	HTML	10.99 KB

2. Industry Knowledge

1. Industry Knowledge Introduction.mp4	MP4	4.6 MB
1. Industry Knowledge Introduction.srt	SRT	2.32 KB
10. Contact Center Components and How They Solve Business Challenges.mp4	MP4	11.45 MB
10. Contact Center Components and How They Solve Business Challenges.srt	SRT	4.51 KB
10.1 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html	HTML	146 B
10.2 Call Center Acronyms - by TalkDesk.html	HTML	111 B
11. Practice Activity – Industry Knowledge Trailhead Units.html	HTML	717 B
12. Industry Knowledge Quiz.html	HTML	148 B
2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4	MP4	16.29 MB
2. Installing Service and Support Dashboards to Measure Contact Center Metrics.srt	SRT	7.69 KB
2.1 Understanding Call Center Analytics.html	HTML	122 B
2.2 Service and Support Reports and Dashboards - AppExchange App.html	HTML	138 B
2.3 Contact Center Metrics and Best Practices.html	HTML	127 B
2.4 Contact Center Glossary.html	HTML	132 B
3. Contact Center KPIs.mp4	MP4	15.9 MB
3. Contact Center KPIs.srt	SRT	5.88 KB
3.1 Understanding Call Center Analytics.html	HTML	122 B
3.2 Service Wave Demo.html	HTML	119 B
3.3 5 Questions.html	HTML	152 B
3.4 Wave App for Service 1 Sheet.html	HTML	154 B
4. Contact Center Business Challenges and How Salesforce Helps.mp4	MP4	7.45 MB
4. Contact Center Business Challenges and How Salesforce Helps.srt	SRT	4.64 KB
5. Use Cases and Benefits for Different Interaction Channels.mp4	MP4	14.79 MB
5. Use Cases and Benefits for Different Interaction Channels.srt	SRT	10.47 KB
6. Challenges and Considerations for Business Continuity in the Contact Center.mp4	MP4	5.88 MB
6. Challenges and Considerations for Business Continuity in the Contact Center.srt	SRT	3.35 KB
7. Exam Guide Sample Question #1.mp4	MP4	10.74 MB
7. Exam Guide Sample Question #1.srt	SRT	6.91 KB
8. Types of Contact Centers and Displaying the Service Console.mp4	MP4	18.77 MB
8. Types of Contact Centers and Displaying the Service Console.srt	SRT	8.49 KB
9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4	MP4	8.53 MB
9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.srt	SRT	4.61 KB
9.1 Salesforce is KCS Verified.html	HTML	178 B
9.2 Consortium for Service Innovation - KCS - Knowledge Centered Service.html	HTML	98 B

3. Implementation Strategies

1. Implementation Strategies Introduction.mp4	MP4	4.24 MB
1. Implementation Strategies Introduction.srt	SRT	1.4 KB
2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4	MP4	43.03 MB
2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.srt	SRT	22.33 KB
3. Contact Center Deployment Strategies.mp4	MP4	15.2 MB
3. Contact Center Deployment Strategies.srt	SRT	7.34 KB
3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html	HTML	150 B
3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html	HTML	144 B
4. Practice Activity – Implementation Strategies Trailhead Units.html	HTML	514 B
5. Implementation Strategies Quiz.html	HTML	149 B

4. Service Cloud Solution Design

1. Service Cloud Solution Design Introduction.mp4	MP4	2.63 MB
1. Service Cloud Solution Design Introduction.srt	SRT	834 B
10. Service Console Macros.mp4	MP4	30.84 MB
10. Service Console Macros.srt	SRT	8.51 KB
10.1 Creating Macros in Salesforce Classic.html	HTML	128 B
10.2 Running a Macro.html	HTML	125 B
10.3 Bulk Macros.html	HTML	137 B
10.4 Irreversible Macros.html	HTML	141 B
10.5 Examples of Macros in Salesforce Classic.html	HTML	130 B
10.6 Tips for Creating Macros.html	HTML	126 B
11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4	MP4	39.61 MB
11. Service Console Integration Toolkit and Lightning Console JavaScript API.srt	SRT	16.17 KB
11.1 What Features Are Available in Lightning Console Apps.html	HTML	141 B
11.2 Sample Visualforce Code for Toolkit Example.html	HTML	172 B
11.3 Salesforce Console Integration Toolkit Developer Guide.html	HTML	140 B
11.4 Salesforce Console Developer Guide.html	HTML	123 B
12. Adjusting the Service Console Settings.mp4	MP4	18.44 MB
12. Adjusting the Service Console Settings.srt	SRT	7.89 KB
13. Exam Guide Sample Question #2.mp4	MP4	9.66 MB
13. Exam Guide Sample Question #2.srt	SRT	6.03 KB
14. Practice Activity – Service Cloud Solution Design Trailhead Units.html	HTML	725 B
15. Service Cloud Solution Design Quiz.html	HTML	148 B
2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4	MP4	17.59 MB
2. Analyzing Customer Requirements for Service Cloud Solution Design.srt	SRT	11.53 KB
3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4	MP4	9.66 MB
3. Extending the Service Cloud with Custom Application Development and Third-Party.srt	SRT	5.51 KB
4. Key Components for Performance Optimization and Creating a Validation Rule.mp4	MP4	21.41 MB
4. Key Components for Performance Optimization and Creating a Validation Rule.srt	SRT	11.36 KB
5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4	MP4	13.16 MB
5. User Experience Requirements Solved by the Salesforce Lightning Service Console.srt	SRT	8.68 KB
6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4	MP4	44.28 MB
6. Salesforce Lightning Service Console Custom List Views and Creating a New User.srt	SRT	25.02 KB
6.1 What Features Are Available in Lightning Console Apps (Help Article).html	HTML	141 B
7. Service Console Interaction Logs (Salesforce Classic Only).mp4	MP4	31.73 MB
7. Service Console Interaction Logs (Salesforce Classic Only).srt	SRT	13 KB
7.1 Turn On Interaction Logs for a Console in Salesforce Classic.html	HTML	130 B
7.2 What Features Are Available in Lightning Console Apps (Help Article).html	HTML	141 B
7.3 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html	HTML	133 B
8. Service Console Custom Components.mp4	MP4	21.59 MB
8. Service Console Custom Components.srt	SRT	9.92 KB
9. Service Console Keyboard Shortcuts.mp4	MP4	5.95 MB
9. Service Console Keyboard Shortcuts.srt	SRT	2.21 KB
9.1 Keyboard Shortcuts for Lightning Console Apps.html	HTML	145 B
9.2 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html	HTML	142 B
9.3 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html	HTML	145 B

5. Knowledge Management

1. Knowledge Management Introduction.mp4	MP4	2.6 MB
1. Knowledge Management Introduction.srt	SRT	907 B
10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4	MP4	20.38 MB
10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.srt	SRT	8.91 KB
11. Exam Guide Sample Question #5.mp4	MP4	6.87 MB
11. Exam Guide Sample Question #5.srt	SRT	5.07 KB
12. Practice Activity – Knowledge Management Trailhead Units.html	HTML	496 B
13. Knowledge Management Quiz.html	HTML	148 B
2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4	MP4	31.81 MB
2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.srt	SRT	13.54 KB
2.1 Complete Guide to Salesforce Knowledge.html	HTML	153 B
3. Managing Knowledge Adoption and Maintenance.mp4	MP4	25.73 MB
3. Managing Knowledge Adoption and Maintenance.srt	SRT	11.59 KB
3.1 Knowledge Base Dashboards & Reports.html	HTML	142 B
4. Creating Knowledge Data Categories Groups and Data Categories.mp4	MP4	22.09 MB
4. Creating Knowledge Data Categories Groups and Data Categories.srt	SRT	11.53 KB
4.1 Data Categories in Salesforce.com.html	HTML	130 B
4.2 Keyboard Shortcuts for Data Categories.html	HTML	138 B
5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4	MP4	20.21 MB
5. Creating Knowledge Article Record Types and Assigning Page Layouts.srt	SRT	7.1 KB
6. Turning on the Knowledge Sidebar in the Service Console.mp4	MP4	24.1 MB
6. Turning on the Knowledge Sidebar in the Service Console.srt	SRT	10.13 KB
7. Knowledge Publishing Workflow.mp4	MP4	28.43 MB
7. Knowledge Publishing Workflow.srt	SRT	21.32 KB
7.1 Salesforce Knowledge Implementation Guide.html	HTML	170 B
8. Knowledge Data Migration Strategies.mp4	MP4	10.5 MB
8. Knowledge Data Migration Strategies.srt	SRT	6.62 KB
8.1 Salesforce Knowledge Implementation Guide.html	HTML	170 B
9. Knowledge vs. Solutions.mp4	MP4	8.05 MB
9. Knowledge vs. Solutions.srt	SRT	4.58 KB

6. Interaction Channels

1. Interaction Channels Introduction.mp4	MP4	9.1 MB
1. Interaction Channels Introduction.srt	SRT	2.62 KB
10. Chat Interaction Channel – Web Chat (Live Agent).mp4	MP4	8.19 MB
10. Chat Interaction Channel – Web Chat (Live Agent).srt	SRT	3.45 KB
11. Enabling Live Agent and Creating Live Agent Users.mp4	MP4	6.89 MB
11. Enabling Live Agent and Creating Live Agent Users.srt	SRT	2.72 KB
12. Creating Live Agent Skills.mp4	MP4	7.16 MB
12. Creating Live Agent Skills.srt	SRT	2.96 KB
13. Creating Live Agent Configurations.mp4	MP4	19.49 MB
13. Creating Live Agent Configurations.srt	SRT	10.27 KB
14. Creating Live Agent Deployments.mp4	MP4	4.52 MB
14. Creating Live Agent Deployments.srt	SRT	3.75 KB
15. Setting Up Live Agent in the Salesforce Console.mp4	MP4	6.37 MB
15. Setting Up Live Agent in the Salesforce Console.srt	SRT	3.77 KB
16. Creating Chat Buttons.mp4	MP4	25.32 MB
16. Creating Chat Buttons.srt	SRT	11.11 KB
17. Enabling OmniChannel and Creating Service Presence Status.mp4	MP4	6.08 MB
17. Enabling OmniChannel and Creating Service Presence Status.srt	SRT	3.72 KB
18. Adding the Supervisor Panel to the Salesforce Console.mp4	MP4	16.23 MB
18. Adding the Supervisor Panel to the Salesforce Console.srt	SRT	5.92 KB
19. Social Media Interaction Channel.mp4	MP4	23.26 MB
19. Social Media Interaction Channel.srt	SRT	10.77 KB
19.1 Social Customer Feedback Surveys (AppExchange - Requires Social Studio License).html	HTML	142 B
19.2 Social Studio Home Page.html	HTML	136 B
19.3 Complete Guide to Social Customer Service.html	HTML	146 B
19.4 Marketing Cloud Social Specialist Certification Information.html	HTML	120 B
2. Understanding and Implementing Multiple Support Processes.mp4	MP4	11.11 MB
2. Understanding and Implementing Multiple Support Processes.srt	SRT	6.73 KB
2.1 Service Cloud Channels.html	HTML	131 B
20. Chatter Groups as Internal Interaction Channels.mp4	MP4	16.58 MB
20. Chatter Groups as Internal Interaction Channels.srt	SRT	8.38 KB
21. Exam Guide Sample Question #4.mp4	MP4	4.62 MB
21. Exam Guide Sample Question #4.srt	SRT	3.29 KB
22. Interaction Channels UI Design Considerations.mp4	MP4	30.91 MB
22. Interaction Channels UI Design Considerations.srt	SRT	17.77 KB
23. Case Feed Configuration and Customization.mp4	MP4	28.25 MB
23. Case Feed Configuration and Customization.srt	SRT	13.68 KB
24. Adding and Configuring the Email Action to the Case Feed.mp4	MP4	19.76 MB
24. Adding and Configuring the Email Action to the Case Feed.srt	SRT	10.52 KB
25. Interaction Channels Profile Design Considerations.mp4	MP4	21.61 MB
25. Interaction Channels Profile Design Considerations.srt	SRT	11.3 KB
26. Interaction Channels Objects to Expose Design Considerations.mp4	MP4	19.46 MB
26. Interaction Channels Objects to Expose Design Considerations.srt	SRT	9.14 KB
26.1 SOAP API Developer Guide API Reference.html	HTML	138 B
27. Interaction Channels Sharing Model Design Considerations.mp4	MP4	23.76 MB
27. Interaction Channels Sharing Model Design Considerations.srt	SRT	15.91 KB
28. Interaction Channels Reporting Design Considerations.mp4	MP4	27.49 MB
28. Interaction Channels Reporting Design Considerations.srt	SRT	18.76 KB
28.1 AppExchange Dashboard Pack for Marketing, Sales and Service.html	HTML	142 B
28.2 Knowledge Report App.html	HTML	142 B
29. Kan Ban View and Case Feed Page Layout Assignments.mp4	MP4	27.36 MB
29. Kan Ban View and Case Feed Page Layout Assignments.srt	SRT	17.79 KB
3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4	MP4	8.39 MB
3. Mobile Interaction Channel and Creating a Mobile Case Record Type.srt	SRT	4.9 KB
30. Practice Activity – Interaction Channels Trailhead Units.html	HTML	641 B
31. Interaction Channels Quiz.html	HTML	148 B
4. Telephony (aka ‘phone’) Interaction Channel.mp4	MP4	8.54 MB
4. Telephony (aka ‘phone’) Interaction Channel.srt	SRT	4.6 KB
5. Email Interaction Channel and Creating an Email Case Record Type.mp4	MP4	6.36 MB
5. Email Interaction Channel and Creating an Email Case Record Type.srt	SRT	3.4 KB
6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4	MP4	26.41 MB
6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.srt	SRT	15.19 KB
6.1 Email-to-Case Help Article.html	HTML	143 B
7. Adding Emails Related List to Cases Page Layout.mp4	MP4	20.55 MB
7. Adding Emails Related List to Cases Page Layout.srt	SRT	8.8 KB
8. Configuring Email Templates for Effective Case Communications.mp4	MP4	12.03 MB
8. Configuring Email Templates for Effective Case Communications.srt	SRT	7.22 KB
9. Web Interaction Channel.mp4	MP4	17.3 MB
9. Web Interaction Channel.srt	SRT	10.54 KB

7. Case Management

1. Case Management Introduction.mp4	MP4	3.74 MB
1. Case Management Introduction.srt	SRT	1.3 KB
10. Creating Omni-Channel Permission Sets.mp4	MP4	7.69 MB
10. Creating Omni-Channel Permission Sets.srt	SRT	3.74 KB
11. Adding Omni-Channel to your Service Console Footer.mp4	MP4	13.62 MB
11. Adding Omni-Channel to your Service Console Footer.srt	SRT	4.99 KB
12. Adding Sidebar Components to the Service Console.mp4	MP4	18.87 MB
12. Adding Sidebar Components to the Service Console.srt	SRT	6.99 KB
13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4	MP4	13.21 MB
13. Adding Fields to Page Layouts and Related Lists for Improved Usability.srt	SRT	6.34 KB
14. Case Escalation Design Considerations.mp4	MP4	27.38 MB
14. Case Escalation Design Considerations.srt	SRT	13.13 KB
15. Log a Call Activity Management and Call Disposition Design.mp4	MP4	37.94 MB
15. Log a Call Activity Management and Call Disposition Design.srt	SRT	17.19 KB
16. Case Resolution Design Considerations – Case Closure.mp4	MP4	22.57 MB
16. Case Resolution Design Considerations – Case Closure.srt	SRT	12.21 KB
16.1 Idea Exchange - Vote on Close Case ButtonPage Missing in Lightning Experience.html	HTML	122 B
17. Enabling Entitlement Management for SLA Driven Case Management.mp4	MP4	75.94 MB
17. Enabling Entitlement Management for SLA Driven Case Management.srt	SRT	30.34 KB
17.1 The Admin's Guide to Entitlement Management (PDF).html	HTML	175 B
17.2 Entitlement Setup Checklist.html	HTML	161 B
17.3 Entitlement Management Trailhead Module.html	HTML	114 B
17.4 Entitlement Management Help Topic.html	HTML	132 B
18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4	MP4	23.97 MB
18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.srt	SRT	11.89 KB
18.1 Keyboard Shortcuts for Macros.html	HTML	131 B
19. Field Service Lightning.mp4	MP4	43.07 MB
19. Field Service Lightning.srt	SRT	16.14 KB
19.1 Set Up Field Service Lightning (Help Article).html	HTML	124 B
19.2 Field Service Lightning Consultant Certification Home Page.html	HTML	128 B
19.3 Complete Guide to Field Service (PDF).html	HTML	174 B
19.4 Field Service Lightning Managed Package Implementation Notes (PDF).html	HTML	147 B
19.5 Field Service Lightning Managed Package Installation Page.html	HTML	97 B
2. Designing a Case Management Solution.mp4	MP4	5.56 MB
2. Designing a Case Management Solution.srt	SRT	3.34 KB
20. Final Live Agent Configurations.mp4	MP4	13.34 MB
20. Final Live Agent Configurations.srt	SRT	9.74 KB
21. Creating a Self-Service Community to Increase Case Deflection.mp4	MP4	57.34 MB
21. Creating a Self-Service Community to Increase Case Deflection.srt	SRT	24.8 KB
21.1 New Case Action Doesn't Exist Error - Knowledge Article 000232310.html	HTML	120 B
21.2 Set Up and Manage Communities Guide (PDF).html	HTML	123 B
21.3 Build a Community with Knowledge and Chat (Trailhead).html	HTML	163 B
21.4 Introducing Lightning Bolt.html	HTML	132 B
21.5 Customer Community 101 eBook (PDF).html	HTML	134 B
21.6 Which Community Template Should I Use.html	HTML	139 B
22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4	MP4	76.29 MB
22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.srt	SRT	28.06 KB
22.1 Visual Workflow Getting Started Pack (Private AppExchange Listing).html	HTML	138 B
22.2 Visual Workflow Guide.html	HTML	159 B
22.3 Which Automation Tool.html	HTML	180 B
22.4 Create a Satisfaction Survey Using Flows - Trailhead Module.html	HTML	120 B
23. Practice Activity – Case Management Trailhead Units.html	HTML	1.11 KB
24. Case Management Quiz.html	HTML	148 B
3. Case Creation Design Considerations.mp4	MP4	6.89 MB
3. Case Creation Design Considerations.srt	SRT	4.85 KB
4. Case Queues Configuration.mp4	MP4	21.01 MB
4. Case Queues Configuration.srt	SRT	10.83 KB
5. Case Assignment Design Considerations.mp4	MP4	46.19 MB
5. Case Assignment Design Considerations.srt	SRT	20.18 KB
6. OmniChannel for Routing of Cases.mp4	MP4	8.69 MB
6. OmniChannel for Routing of Cases.srt	SRT	3.08 KB
6.1 Supported Objects for OmniChannel.html	HTML	149 B
6.2 OmniChannel Implementation Guide.html	HTML	143 B
7. Creating Service Channels for Omni-Channel.mp4	MP4	18.51 MB
7. Creating Service Channels for Omni-Channel.srt	SRT	6.47 KB
7.1 Supported Objects for OmniChannel.html	HTML	149 B
8. Creating Routing Configurations for Omni-Channel.mp4	MP4	22.02 MB
8. Creating Routing Configurations for Omni-Channel.srt	SRT	9.29 KB
9. Creating a Presence Status for Omni-Channel.mp4	MP4	5.68 MB
9. Creating a Presence Status for Omni-Channel.srt	SRT	2.12 KB

8. Contact Center Analytics

1. Contact Center Analytics Introduction.mp4	MP4	3.88 MB
1. Contact Center Analytics Introduction.srt	SRT	1.42 KB
2. Contact Center Reporting Solutions.mp4	MP4	11.89 MB
2. Contact Center Reporting Solutions.srt	SRT	4.57 KB
2.1 Service and Support Reports and Dashboards App.html	HTML	142 B
3. Reports and Dashboards Design Considerations.mp4	MP4	18.7 MB
3. Reports and Dashboards Design Considerations.srt	SRT	9.62 KB
4. Practice Activity – Contact Center Analytics Trailhead Units.html	HTML	812 B
5. Contact Center Analytics Quiz.html	HTML	148 B

9. Integration and Data Management

1. Integration and Data Management Introduction.mp4	MP4	4.25 MB
1. Integration and Data Management Introduction.srt	SRT	1.69 KB
2. Design Considerations for Large Data and Transaction Volumes.mp4	MP4	7.78 MB
2. Design Considerations for Large Data and Transaction Volumes.srt	SRT	3.2 KB
2.1 Deferred Sharing Tip Sheet (PDF).html	HTML	158 B
3. Contact Center Integration Patterns.mp4	MP4	42.56 MB
3. Contact Center Integration Patterns.srt	SRT	16.7 KB
3.1 Get Started with Open CTI.html	HTML	156 B
3.2 Open CTI Lightning Demo Adapter Installation Page.html	HTML	139 B
3.3 Lightning Open CTI Demo Adapter Install Instructions and More.html	HTML	117 B
4. Practice Activity – Integration and Data Management Trailhead Units.html	HTML	718 B
5. Integration and Data Management Quiz.html	HTML	148 B

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Udemy - Salesforce Service Cloud Consultant Certification Course

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