Udemy - Generative AI For Customer Experience Analyst

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Udemy - Generative AI For Customer Experience Analyst

Torrent Contents Size: 257 MB

Udemy - Generative AI For Customer Experience Analyst
▼ show more 62 files
1 - Understanding Generative AI and LLMs.mp4
MP4
15.1 MB
10 - Generating Customer Personas from Behavioral Data.mp4
MP4
13.1 MB
11 - AIbased Empathy Maps and Journey Maps.mp4
MP4
13.4 MB
12 - Realtime content generation for offers and emails.mp4
MP4
10.6 MB
13 - Using AI to interpret CSAT CES and NPS responses.mp4
MP4
15.6 MB
14 - Summarizing survey data with prompt templates.mp4
MP4
13.2 MB
15 - Detecting intent urgency and emotion from open text.mp4
MP4
19.3 MB
16 - Prompt chaining for review clustering and VoC themes.mp4
MP4
8.9 MB
17 - Autogenerating CX support FAQs and escalation scripts.mp4
MP4
12.6 MB
18 - AI for email replies and live chat message generation.mp4
MP4
17.1 MB
19 - Identifying friction points via AIdriven journey mining.mp4
MP4
8.7 MB
2 - Role of CX Analysts in the AI age.mp4
MP4
13 MB
20 - AIgenerated dashboards for experience insights.mp4
MP4
6 MB
21 - Creating inapp tips tooltips and nudges with prompts.mp4
MP4
8.3 MB
22 - Copywriting for landing pages postpurchase surveys.mp4
MP4
6.3 MB
23 - Building SOPs journey summaries and playbooks.mp4
MP4
11.3 MB
24 - Analyzing CSAT Responses with Prompts.html
HTML
1.9 KB
25 - Generating Themes from OpenEnded Survey Data.html
HTML
1.8 KB
26 - Classifying NPS Responses by Topic and Sentiment.html
HTML
1.8 KB
27 - Summarizing CES Feedback for Product Teams.html
HTML
1.8 KB
28 - RealTime Survey Feedback Alerts.html
HTML
1.9 KB
29 - Intent Detection in Chat Logs.html
HTML
1.9 KB
3 - CX 360 Mapping Generative AI across the customer lifecycle.mp4
MP4
15 MB
30 - Emotion Sentiment Analysis from Live Chats.html
HTML
2 KB
31 - Escalation Trigger Detection from Support Threads.html
HTML
2.1 KB
32 - Summarizing Support Conversations for CRM Logging.html
HTML
1.9 KB
33 - Extracting Key Phrases from Customer Emails.html
HTML
1.8 KB
34 - Clustering Customer Reviews into Themes.html
HTML
1.9 KB
35 - Generating Weekly VoC Reports.html
HTML
1.9 KB
36 - Extracting Quotes for Marketing or PR Use.html
HTML
1.8 KB
37 - Mapping Feedback to Product Categories.html
HTML
1.8 KB
38 - Prompting for Competitive Insights from Reviews.html
HTML
1.8 KB
39 - Identifying AtRisk Customers from Comments.html
HTML
1.8 KB
4 - Dataset File.html
HTML
0 B
4 - fully-translated-cx-dataset-with-csat-ces-nps.csv
CSV
1 MB
40 - Prompting for Root Cause of Dissatisfaction.html
HTML
1.8 KB
41 - Flagging Churn Risk Based on Complaint Tone.html
HTML
1.8 KB
42 - Summarizing Complaints by SegmentRegion.html
HTML
1.8 KB
43 - Generating Churn Prediction Tags from History.html
HTML
1.8 KB
44 - Generating Behavioral Personas from Usage Logs.html
HTML
1.7 KB
45 - Clustering Users by Loyalty Stage via Prompting.html
HTML
1.8 KB
46 - Mapping Emotions Across Customer Journeys.html
HTML
1.7 KB
47 - Crafting Empathy Maps Using AI Outputs.html
HTML
1.7 KB
48 - Segmenting by Frequency and Product Feedback.html
HTML
1.7 KB
49 - Generating SOPs from Complaint Categories.html
HTML
1.7 KB
5 - Prompt Used in Live Demos.html
HTML
0 B
5 - Prompt-used-in-live-demos.docx
DOCX
14.6 KB
50 - Drafting Escalation Scripts for Agents.html
HTML
1.7 KB
51 - Prompting Action Plans for Known Issues.html
HTML
1.7 KB
52 - Creating Apology Templates from CSAT Feedback.html
HTML
1.7 KB
53 - Generating PostEscalation FollowUp Prompts.html
HTML
1.7 KB
54 - PromptGenerated Survey Question Suggestions.html
HTML
1.7 KB
55 - Rewriting Surveys for Empathetic Tone.html
HTML
1.6 KB
56 - Creating PostChat Surveys Using Prompt Templates.html
HTML
1.6 KB
57 - AutoGenerating Multilanguage Survey Forms.html
HTML
1.7 KB
58 - Drafting Personalized Survey Requests by Segment.html
HTML
1.7 KB
59 - Translating Feedback with Cultural Adaptation Prompts.html
HTML
1.8 KB
6 - What is Prompt Engineering.mp4
MP4
11.1 MB
60 - Prompting for ToneAdjusted Replies by Country.html
HTML
1.7 KB
61 - Localizing Scripts for Global Markets.html
HTML
1.8 KB
62 - Analyzing Sentiment Across Languages.html
HTML
1.7 KB
63 - Creating VoiceReady Prompts for IVRs.html
HTML
1.6 KB
64 - Weekly CX Summary Generation via Prompts.html
HTML
1.6 KB
65 - Creating Executive Insights from CSAT Trends.html
HTML
1.6 KB
66 - Generating Slack Updates for VoC Teams.html
HTML
1.7 KB
67 - AI Prompts for Team Huddles and CX Wins.html
HTML
1.7 KB
68 - Creating CX Performance Dashboards with Prompt Output.html
HTML
1.6 KB
69 - Generating Personalized FollowUp Emails from Reviews.html
HTML
1.8 KB
7 - Instructional vs Analytical Prompts for CX tasks.mp4
MP4
14.1 MB
70 - Creating Offers Based on NPS and Feedback.html
HTML
1.8 KB
71 - Writing Targeted Onboarding Messages.html
HTML
1.7 KB
72 - Generating Dynamic Banners Based on CX History.html
HTML
1.7 KB
73 - Prompting for Reengagement Strategies.html
HTML
1.7 KB
8 - Zeroshot Oneshot Fewshot techniques in customer messaging.mp4
MP4
13.6 MB
9 - Crafting structured prompts for VoC summaries and chat analytics.mp4
MP4
9.5 MB
Bonus Resources.txt
TXT
102.4 B
Get Bonus Downloads Here.url
URL
204.8 B

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