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1 - Introduction to Customer Experience Management.mkv
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MKV
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23.8 MB
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10 - Voice of the Customer VoC Analysis.mkv
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MKV
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19.7 MB
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100 - Conversion Rate Optimisation Using Data.mkv
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MKV
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32.7 MB
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101 - Analysing Customer Lifetime Value CLV.html
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HTML
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7.3 KB
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102 - Sentiment Analysis for Customer Feedback.html
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HTML
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6.1 KB
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103 - Personalisation Strategies Based on Data.html
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HTML
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8.7 KB
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104 - Customer Churn Prediction and Prevention.mkv
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MKV
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35.7 MB
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105 - Analysing Service Response Times and Customer Satisfaction.html
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HTML
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5.6 KB
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106 - Identifying Service Bottlenecks.html
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HTML
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4.4 KB
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107 - Optimising Workflows Using Data.html
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HTML
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3.2 KB
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108 - Using Data to Improve Customer Support Efficiency.mkv
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MKV
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50.8 MB
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109 - Presentation.mkv
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MKV
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4.1 MB
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11 - Emotional Experience Design EED.mkv
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MKV
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20.2 MB
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110 - Course overview.mkv
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MKV
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35.6 MB
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111 - Decoding the Context for Effective Communication.mkv
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MKV
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78.2 MB
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112 - How We See The Principles of Visual Perception.mkv
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MKV
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79.9 MB
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113 - Selecting the Right Visual for Your Message.mkv
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MKV
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40.1 MB
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114 - Designing for Clarity and Impact Eliminating Clutter Thinking Like a Designer.mkv
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MKV
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32.1 MB
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115 - Guiding the Eye Focusing Your Audiences Attention.mkv
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MKV
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22.3 MB
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116 - The Magic of Narrative Crafting Your Data Story.mkv
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MKV
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33.9 MB
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117 - Tactics for Clear Storytelling Logic and Structure.mkv
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MKV
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60.1 MB
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118 - Dissecting Effective Visual Stories and Seeking Fresh Perspectives.mkv
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MKV
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37.7 MB
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119 - Congrats.mkv
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MKV
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13.3 MB
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12 - Lifetime Value LTV and Customer Lifetime Value CLV.mkv
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MKV
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15.1 MB
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120 - Supplement Little Red Riding Hood.mkv
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MKV
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100 MB
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13 - Employee Experience EX.mkv
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MKV
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13.7 MB
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14 - Intro.mkv
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MKV
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4.3 MB
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15 - Course overview.mkv
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MKV
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8.7 MB
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16 - Course slides.html
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HTML
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102.4 B
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17 - Working with frameworks.mkv
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MKV
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7.4 MB
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18 - Empathy map.mkv
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MKV
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24.2 MB
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18 - Exercise-1-Empathy-Map.pdf
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PDF
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225.3 KB
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18 - Mock-Up-Data.pdf
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PDF
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82.1 KB
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19 - Exercise-2-Experience-Map.pdf
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PDF
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972 KB
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19 - Experience map.mkv
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MKV
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45.4 MB
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2 - Course Slides.html
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HTML
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102.4 B
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2 - Customer-Experience-Management.pptx.pdf
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PDF
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3.4 MB
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20 - Customer journey map.mkv
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MKV
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33.5 MB
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20 - Exercise-3-Customer-Journey-Map.pdf
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PDF
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713.6 KB
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21 - Exercise-4-Service-Blueprint.pdf
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PDF
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798.3 KB
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21 - Service blueprint.mkv
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MKV
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44.4 MB
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22 - Data analysis and segmentation.mkv
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MKV
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5.9 MB
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23 - Cohort analysis.mkv
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MKV
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47.4 MB
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23 - Exercise-5-cohort-analysis.xlsx
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XLSX
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5.4 KB
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24 - Data segmentation.mkv
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MKV
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87 MB
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24 - Exercise-6-Customer-segmentation.xlsx
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XLSX
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7.4 KB
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25 - Research methodologies.mkv
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MKV
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14.1 MB
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26 - Exercise-7-VoC.xlsx
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XLSX
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5.2 KB
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26 - Voice of the Customer VoC.mkv
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MKV
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108.2 MB
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27 - Emotional Experience Design EED.mkv
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MKV
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61.3 MB
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27 - Exercise-8-EED.xlsx
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XLSX
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5.6 KB
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28 - Generative AI in Customer Experience An Introduction.html
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HTML
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18.7 KB
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29 - Crafting Personalized Journeys Generative AI for Content and Communication.html
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HTML
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17.7 KB
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3 - Theory Overview.mkv
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MKV
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6.6 MB
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30 - Conversational AI and Chatbots Elevating Customer Service.html
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HTML
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17.4 KB
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31 - Smart Recommendations.html
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HTML
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18.5 KB
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32 - Generative AI for Product and Service Innovation.html
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HTML
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18.3 KB
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33 - Building a Generative AI Strategy for Customer Experience.html
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HTML
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15.8 KB
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34 - Ethical and Responsible Use of Generative AI in CX.html
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HTML
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15 KB
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35 - The Future of Generative AI in Customer Experience.html
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HTML
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17.4 KB
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36 - Case Study Deep Dive Successful Implementations of Generative AI in CX.html
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HTML
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21.1 KB
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37 - Handson Project Designing a Generative AI Solution.html
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HTML
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18.1 KB
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38 - What is ChatGPT and How Does it Work.mkv
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MKV
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62.6 MB
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39 - The Evolving Role of AI.mkv
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MKV
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21.4 MB
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4 - HighLevel Frameworks.mkv
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MKV
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23.7 MB
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40 - Intro to AI Prompt Writing.mkv
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MKV
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48.1 MB
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41 - Presentation.mkv
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MKV
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8.9 MB
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42 - Course overview.mkv
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MKV
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3.6 MB
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43 - Concept.mkv
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MKV
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8.3 MB
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44 - Characteristics of indepth interviews.mkv
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MKV
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15.5 MB
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45 - Advantages of indepth interviews.mkv
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MKV
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16.4 MB
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46 - Uses of indepth interviews.mkv
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MKV
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18.9 MB
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47 - Importance of mastering indepth interviews techniques.mkv
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MKV
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19.8 MB
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48 - Creating a guide.mkv
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MKV
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19.8 MB
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49 - Creating a guide what not to do.mkv
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MKV
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4.8 MB
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5 - CX Principles.mkv
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MKV
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15.8 MB
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50 - Presentation of self in interviews.mkv
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MKV
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23.9 MB
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51 - Authenticity and professionalism Importance.mkv
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MKV
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11.9 MB
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52 - Authenticity and professionalism strategies.mkv
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MKV
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14.1 MB
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53 - Authenticity and professionalism benefits.mkv
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MKV
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10 MB
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54 - The role of language.mkv
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MKV
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13.3 MB
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55 - Verbal and nonverbal cues importance.mkv
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MKV
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18.3 MB
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56 - Verbal cues interpretation.mkv
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MKV
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27.2 MB
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57 - Nonverbal cues interpretation.mkv
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MKV
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21.2 MB
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58 - Verbal and nonverbal cues integration.mkv
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MKV
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23.2 MB
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59 - Attention to details importance.mkv
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MKV
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12.8 MB
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6 - Customer Segmentation and Persona Development.mkv
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MKV
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24.4 MB
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60 - Attention to details strategies.mkv
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MKV
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15.3 MB
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61 - Ethical considerations.mkv
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MKV
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19.3 MB
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62 - Getting started.mkv
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MKV
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18.9 MB
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63 - Letting the respondent lead importance.mkv
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MKV
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15.9 MB
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64 - Letting the respondent lead strategies.mkv
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MKV
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15.9 MB
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65 - Managing the interview pace importance.mkv
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MKV
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12.1 MB
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66 - Managing the interview pace strategies.mkv
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MKV
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12.7 MB
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67 - Probing.mkv
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MKV
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17.2 MB
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68 - Probing what not to do.mkv
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MKV
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11.9 MB
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69 - Notetaking importance.mkv
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MKV
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13.7 MB
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7 - Service Recovery and Complaint Handling.mkv
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MKV
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27.1 MB
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70 - Notetaking benefits.mkv
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MKV
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14.3 MB
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71 - Notetaking strategies.mkv
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MKV
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15.6 MB
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72 - Learning how to interview.mkv
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MKV
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22.3 MB
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73 - Using recording equipment.mkv
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MKV
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12.8 MB
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74 - Transcribing interviews importance.mkv
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MKV
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11.5 MB
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75 - Transcribing interviews techniques.mkv
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MKV
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16.8 MB
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76 - Introduction to UserCentered Design.html
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HTML
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15.2 KB
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77 - The Power of User Interviews.html
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HTML
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14.1 KB
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78 - Analyzing User Interview Data.html
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HTML
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13 KB
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79 - Usability Testing Unveiling User Behavior.html
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HTML
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14.1 KB
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8 - Customer Journey Optimisation.mkv
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MKV
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59.8 MB
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80 - Surveys and Questionnaires Gathering Quantitative Insights.html
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HTML
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12.9 KB
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81 - The Art of User Onboarding.html
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HTML
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15 KB
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82 - User Onboarding Case Studies Learning from the Best.html
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HTML
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11.3 KB
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83 - Building a User Onboarding Framework.html
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HTML
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12.6 KB
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84 - The Psychology of User Onboarding.html
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HTML
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7.4 KB
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85 - User Onboarding for Different User Types.html
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HTML
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7.2 KB
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86 - User Onboarding and UX Design A Symbiotic Relationship.html
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HTML
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10.8 KB
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87 - Heatmaps and Eye Tracking Visualizing User Behavior.html
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HTML
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10.6 KB
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88 - The Importance of Data in Sales and Customer Service.html
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HTML
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7.1 KB
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89 - Types of Data in Sales and Service Environments.html
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HTML
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10.9 KB
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9 - Service Blueprinting and Process Design.mkv
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MKV
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45.6 MB
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90 - Key Metrics and KPIs for Sales and Service.html
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HTML
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9 KB
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91 - Overview of Data Analysis Tools.html
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HTML
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9.2 KB
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92 - Sources of Sales and Service Data.html
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HTML
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6.8 KB
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93 - Data Quality Identifying Handling Issues.html
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HTML
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6.4 KB
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94 - Data Cleaning Techniques Excel Python Basics.html
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HTML
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3.7 KB
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95 - Structuring Data for Analysis.html
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HTML
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3.8 KB
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96 - Analysing Customer Feedback and Support Data.html
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HTML
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3.6 KB
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97 - Understanding Sales Trends and Patterns.mkv
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MKV
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33.8 MB
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98 - Sales Pipeline Analysis.mkv
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MKV
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30.3 MB
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99 - Customer Segmentation Techniques.html
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HTML
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4 KB
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Bonus Resources.txt
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TXT
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102.4 B
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Get Bonus Downloads Here.url
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URL
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204.8 B
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