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001 Welcome objective and schedule-en.srt
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002 Components and phases of a service life cycle-en.srt
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002 Service portfolio management-en.srt
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002 Transition Planning and Support-en.srt
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002 What is a service_-en.srt
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003 Financial management for IT services-en.srt
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003 Functions-en.srt
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003 Main concepts of the service life cycle-en.srt
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003 Value to the business of Service Strategy-en.srt
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004 Business relationship management-en.srt
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004 Business relationship management.mp4
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004 Configuration Management System-en.srt
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004 Configuration Management System.mp4
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004 Service Design_ Goal scope processes and key concepts-en.srt
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004 Specific roles-en.srt
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004 Specific roles.mp4
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004 Summary_ Service life cycle-en.srt
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004 Summary_ Service life cycle.mp4
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004 Technical management-en.srt
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004 What comprises value_-en.srt
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005 Definitive Media Library-en.srt
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005 Definitive Media Library.mp4
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005 Five aspects of Service Design-en.srt
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005 IT operations management-en.srt
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005 IT operations management.mp4
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005 Service Design_ Phase and processes overview-en.srt
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005 The 4 Ps of service design-en.srt
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005 The Responsible Accountable Contribution Informed (RACI) model-en.srt
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006 Application management-en.srt
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006 Application management.mp4
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006 Change management-en.srt
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006 Change management.mp4
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006 Key IT service management roles-en.srt
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006 Key IT service management roles.mp4
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006 Risk management-en.srt
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006 Risk management.mp4
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006 Service Design coordination-en.srt
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006 Service Design package-en.srt
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006 Service Design package.mp4
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007 Business case-en.srt
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007 Business case.mp4
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007 Change models-en.srt
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007 Change models.mp4
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007 Governance-en.srt
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007 Governance.mp4
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007 Service Catalog key concepts-en.srt
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007 Service Catalog key concepts.mp4
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007 Summary_ Functions-en.srt
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007 Summary_ Functions.mp4
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007 Value to the business of Service Design-en.srt
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007 Value to the business of Service Design.mp4
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008 Change Advisory Board and Emergency Change Advisory Board-en.srt
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008 Change Advisory Board and Emergency Change Advisory Board.mp4
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008 Communication-en.srt
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008 Communication.mp4
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008 More Service Catalog key concepts-en.srt
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008 More Service Catalog key concepts.mp4
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008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt
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008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4
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008 Service Transition_ Goal scope processes and key concepts-en.srt
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008 Service Transition_ Goal scope processes and key concepts.mp4
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009 Activities of change management-en.srt
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009 Activities of change management.mp4
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009 Service Knowledge Management System-en.srt
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009 Service Knowledge Management System.mp4
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009 Service Level Management_ Overview and key concepts-en.srt
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009 Service Level Management_ Overview and key concepts.mp4
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009 Service portfolio pipeline and catalog-en.srt
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009 Service portfolio pipeline and catalog.mp4
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009 Summary_ Service management as a practice-en.srt
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010 Key activities of Service Level Management-en.srt
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010 Key activities of Service Level Management.mp4
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010 Prioritization-en.srt
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010 Prioritization.mp4
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010 The seven Rs of change management-en.srt
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010 The seven Rs of change management.mp4
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010 Value to the business of Service Transition-en.srt
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010 Value to the business of Service Transition.mp4
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011 Change management interfaces-en.srt
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011 Change management interfaces.mp4
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011 Interfaces with Service Level Management-en.srt
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011 Interfaces with Service Level Management.mp4
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011 Service Operation_ Purpose scope processes and key concepts-en.srt
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011 Service Operation_ Purpose scope processes and key concepts.mp4
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102.3 MB
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011 Summary_ Key principles models and concepts-en.srt
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011 Summary_ Key principles models and concepts.mp4
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012 Availability management-en.srt
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012 Availability management.mp4
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012 Release and Deployment Management-en.srt
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012 Release and Deployment Management.mp4
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166.9 MB
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012 Value to the business of Service Operation-en.srt
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012 Value to the business of Service Operation.mp4
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013 Capacity management-en.srt
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013 Capacity management.mp4
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167 MB
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013 Continual Service Improvement_ Goal process and key concepts-en.srt
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013 Continual Service Improvement_ Goal process and key concepts.mp4
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013 The four phases of Release and Deployment Management-en.srt
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013 The four phases of Release and Deployment Management.mp4
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014 IT Service Continuity Management-en.srt
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014 IT Service Continuity Management.mp4
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215.7 MB
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014 Knowledge management-en.srt
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014 Knowledge management.mp4
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014 Service measurement systems and metrics-en.srt
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014 Service measurement systems and metrics.mp4
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158.2 MB
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015 Data Information Knowledge Wisdom structure-en.srt
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015 Data Information Knowledge Wisdom structure.mp4
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015 Security management-en.srt
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015 Security management.mp4
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137.3 MB
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015 The Continual Service Improvement register-en.srt
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015 The Continual Service Improvement register.mp4
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016 Service Knowledge Management System-en.srt
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016 Service Knowledge Management System.mp4
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65.8 MB
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016 Supplier management-en.srt
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016 Supplier management.mp4
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016 The Continual Service Improvement model-en.srt
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016 The Continual Service Improvement model.mp4
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017 Service Operation_ Phase and process overview-en.srt
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017 Service Operation_ Phase and process overview.mp4
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017 The Plan-Do-Check-Act (PDCA) model-en.srt
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017 The Plan-Do-Check-Act (PDCA) model.mp4
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018 Event management-en.srt
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018 Event management.mp4
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153.3 MB
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018 Value to the business of Continual Service Improvement-en.srt
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018 Value to the business of Continual Service Improvement.mp4
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019 Incident management-en.srt
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12.9 KB
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019 Incident management.mp4
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124.4 MB
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019 Integration of the five core phases-en.srt
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019 Integration of the five core phases.mp4
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020 Key concepts of incident management-en.srt
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020 Key concepts of incident management.mp4
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020 Summary_ Life-cycle phases-en.srt
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020 Summary_ Life-cycle phases.mp4
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021 Incident models-en.srt
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021 Incident models.mp4
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022 Activities of incident management-en.srt
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022 Activities of incident management.mp4
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119.4 MB
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023 Incident-management interfaces-en.srt
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023 Incident-management interfaces.mp4
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024 Problem management-en.srt
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024 Problem management.mp4
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025 Key concepts of problem management-en.srt
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025 Key concepts of problem management.mp4
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026 Problem-management activities-en.srt
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026 Problem-management activities.mp4
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027 Problem-management interfaces-en.srt
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027 Problem-management interfaces.mp4
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65.9 MB
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028 Request fulfillment-en.srt
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028 Request fulfillment.mp4
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92.6 MB
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029 Access management-en.srt
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029 Access management.mp4
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64.8 MB
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030 Continual Service Improvement_ Phase and process overview-en.srt
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030 Continual Service Improvement_ Phase and process overview.mp4
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031 Seven-step improvement process-en.srt
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031 Seven-step improvement process.mp4
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032 Summary_ Life-cycle processes-en.srt
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032 Summary_ Life-cycle processes.mp4
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31.3 MB
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![[Lynda] - Cert Prep: ITIL Foundations [September 2018]](/static/img/no-torrent-image.png "[Lynda] - Cert Prep: ITIL Foundations [September 2018]")
