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-80-Questions-with-Answers-Batch-1.pdf
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PDF
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226.9 KB
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-80-Questions-with-Answers-Batch-2.pdf
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PDF
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3.5 MB
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-80-Questions-with-Answers-Batch-3.pdf
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PDF
|
439.4 KB
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1. Concepts of Service Management Introduction-en_US.srt
|
SRT
|
1.6 KB
|
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1. Concepts of Service Management Introduction.mp4
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MP4
|
8.3 MB
|
|
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1. ITIL 4 Foundation Certification Exam Training-en_US.srt
|
SRT
|
2.2 KB
|
|
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1. ITIL 4 Foundation Certification Exam Training.mp4
|
MP4
|
48.8 MB
|
|
|
1. ITIL Management Practices Overview-en_US.srt
|
SRT
|
1.2 KB
|
|
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1. ITIL Management Practices Overview.mp4
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MP4
|
7.8 MB
|
|
|
1. The Four Dimensions of Service Management Introduction-en_US.srt
|
SRT
|
1.9 KB
|
|
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1. The Four Dimensions of Service Management Introduction.mp4
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MP4
|
11.8 MB
|
|
|
1. The Service Value System Overview-en_US.srt
|
SRT
|
4.2 KB
|
|
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1. The Service Value System Overview.mp4
|
MP4
|
24.7 MB
|
|
|
10. General Management Practices Relationship Management-en_US.srt
|
SRT
|
2.6 KB
|
|
|
10. General Management Practices Relationship Management.mp4
|
MP4
|
14.1 MB
|
|
|
10. Guiding Principle #7 Optimize and Automate-en_US.srt
|
SRT
|
3.7 KB
|
|
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10. Guiding Principle #7 Optimize and Automate.mp4
|
MP4
|
20.4 MB
|
|
|
11. General Management Practices Risk Management-en_US.srt
|
SRT
|
3.8 KB
|
|
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11. General Management Practices Risk Management.mp4
|
MP4
|
20.1 MB
|
|
|
11. Governance-en_US.srt
|
SRT
|
3.3 KB
|
|
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11. Governance.mp4
|
MP4
|
16.9 MB
|
|
|
12. General Management Practices Service Financial Management-en_US.srt
|
SRT
|
2.7 KB
|
|
|
12. General Management Practices Service Financial Management.mp4
|
MP4
|
12 MB
|
|
|
12. Service Value Chain Overview-en_US.srt
|
SRT
|
1.4 KB
|
|
|
12. Service Value Chain Overview.mp4
|
MP4
|
5.8 MB
|
|
|
13. General Management Practices Strategy Management-en_US.srt
|
SRT
|
3.1 KB
|
|
|
13. General Management Practices Strategy Management.mp4
|
MP4
|
18 MB
|
|
|
13. Service Value Chain The 6 Activities-en_US.srt
|
SRT
|
12.9 KB
|
|
|
13. Service Value Chain The 6 Activities.mp4
|
MP4
|
55.3 MB
|
|
|
14. Continual Improvement Overview-en_US.srt
|
SRT
|
1.5 KB
|
|
|
14. Continual Improvement Overview.mp4
|
MP4
|
8.2 MB
|
|
|
14. General Management Practices Supplier Management-en_US.srt
|
SRT
|
4.4 KB
|
|
|
14. General Management Practices Supplier Management.mp4
|
MP4
|
20.1 MB
|
|
|
15. General Management Practices Workforce and Talent Management-en_US.srt
|
SRT
|
3.1 KB
|
|
|
15. General Management Practices Workforce and Talent Management.mp4
|
MP4
|
14.2 MB
|
|
|
15. The Continual Improvement Model-en_US.srt
|
SRT
|
10.1 KB
|
|
|
15. The Continual Improvement Model.mp4
|
MP4
|
50.3 MB
|
|
|
16. Continual Improvement and The Guiding Principles-en_US.srt
|
SRT
|
1 KB
|
|
|
16. Continual Improvement and The Guiding Principles.mp4
|
MP4
|
5 MB
|
|
|
16. Service Management Practices Availability Management-en_US.srt
|
SRT
|
4.9 KB
|
|
|
16. Service Management Practices Availability Management.mp4
|
MP4
|
24 MB
|
|
|
17. Service Management Practices Business Analysis-en_US.srt
|
SRT
|
2.4 KB
|
|
|
17. Service Management Practices Business Analysis.mp4
|
MP4
|
12.7 MB
|
|
|
18. Service Management Practices Capacity and Performance Management-en_US.srt
|
SRT
|
2 KB
|
|
|
18. Service Management Practices Capacity and Performance Management.mp4
|
MP4
|
10.6 MB
|
|
|
19. Service Management Practices Change Control-en_US.srt
|
SRT
|
2.6 KB
|
|
|
19. Service Management Practices Change Control.mp4
|
MP4
|
11.5 MB
|
|
|
2. General Management Practices Architecture Management-en_US.srt
|
SRT
|
3.4 KB
|
|
|
2. General Management Practices Architecture Management.mp4
|
MP4
|
17.3 MB
|
|
|
2. Introduction to IT Service Management-en_US.srt
|
SRT
|
3.8 KB
|
|
|
2. Introduction to IT Service Management.mp4
|
MP4
|
24.1 MB
|
|
|
2. Opportunity, Demand and Value-en_US.srt
|
SRT
|
2.8 KB
|
|
|
2. Opportunity, Demand and Value.mp4
|
MP4
|
14.6 MB
|
|
|
2. Organizations and People-en_US.srt
|
SRT
|
2.8 KB
|
|
|
2. Organizations and People.mp4
|
MP4
|
12.5 MB
|
|
|
2. Value and Value Co-Creation-en_US.srt
|
SRT
|
2.4 KB
|
|
|
2. Value and Value Co-Creation.mp4
|
MP4
|
12.9 MB
|
|
|
20. Service Management Practices Incident Management-en_US.srt
|
SRT
|
2.8 KB
|
|
|
20. Service Management Practices Incident Management.mp4
|
MP4
|
11.5 MB
|
|
|
21. Service Management Practices IT Asset Management-en_US.srt
|
SRT
|
2.2 KB
|
|
|
21. Service Management Practices IT Asset Management.mp4
|
MP4
|
11.5 MB
|
|
|
22. Service Management Practices Monitoring and Event Management-en_US.srt
|
SRT
|
4.1 KB
|
|
|
22. Service Management Practices Monitoring and Event Management.mp4
|
MP4
|
19.5 MB
|
|
|
23. Service Management Practices Problem Management-en_US.srt
|
SRT
|
2.5 KB
|
|
|
23. Service Management Practices Problem Management.mp4
|
MP4
|
13 MB
|
|
|
24. Service Management Practices Release Management-en_US.srt
|
SRT
|
1.9 KB
|
|
|
24. Service Management Practices Release Management.mp4
|
MP4
|
10.5 MB
|
|
|
25. Service Management Practices Service Catalogue Management-en_US.srt
|
SRT
|
2.3 KB
|
|
|
25. Service Management Practices Service Catalogue Management.mp4
|
MP4
|
11.5 MB
|
|
|
26. Service Management Practices Service Configuration Management-en_US.srt
|
SRT
|
2 KB
|
|
|
26. Service Management Practices Service Configuration Management.mp4
|
MP4
|
9.3 MB
|
|
|
27. Service Management Practices Service Continuity Management-en_US.srt
|
SRT
|
3.9 KB
|
|
|
27. Service Management Practices Service Continuity Management.mp4
|
MP4
|
25.3 MB
|
|
|
28. Service Management Practices Service Design-en_US.srt
|
SRT
|
2.3 KB
|
|
|
28. Service Management Practices Service Design.mp4
|
MP4
|
11.6 MB
|
|
|
29. Service Management Practices Service Desk-en_US.srt
|
SRT
|
3.7 KB
|
|
|
29. Service Management Practices Service Desk.mp4
|
MP4
|
17.6 MB
|
|
|
3. About ITIL-en_US.srt
|
SRT
|
4.3 KB
|
|
|
3. About ITIL.mp4
|
MP4
|
21.2 MB
|
|
|
3. General Management Practices Continual improvement-en_US.srt
|
SRT
|
2.8 KB
|
|
|
3. General Management Practices Continual improvement.mp4
|
MP4
|
14.2 MB
|
|
|
3. Information and Technology-en_US.srt
|
SRT
|
5.1 KB
|
|
|
3. Information and Technology.mp4
|
MP4
|
29.5 MB
|
|
|
3. Organizations, Service providers, Service consumers, and other stakeholders-en_US.srt
|
SRT
|
5.9 KB
|
|
|
3. Organizations, Service providers, Service consumers, and other stakeholders.mp4
|
MP4
|
32.5 MB
|
|
|
3. The Guiding Principles Overview-en_US.srt
|
SRT
|
2.2 KB
|
|
|
3. The Guiding Principles Overview.mp4
|
MP4
|
12.4 MB
|
|
|
30. Service Management Practices Service Level Management-en_US.srt
|
SRT
|
2.9 KB
|
|
|
30. Service Management Practices Service Level Management.mp4
|
MP4
|
14.6 MB
|
|
|
31. Service Management Practices Service Request Management-en_US.srt
|
SRT
|
2.7 KB
|
|
|
31. Service Management Practices Service Request Management.mp4
|
MP4
|
14.2 MB
|
|
|
32. Service Management Practices Service Validation and Testing-en_US.srt
|
SRT
|
2.3 KB
|
|
|
32. Service Management Practices Service Validation and Testing.mp4
|
MP4
|
14 MB
|
|
|
33. Technical Management Practices Deployment Management-en_US.srt
|
SRT
|
2.7 KB
|
|
|
33. Technical Management Practices Deployment Management.mp4
|
MP4
|
13.3 MB
|
|
|
34. Technical Management Practices Infrastructure and Platform Management-en_US.srt
|
SRT
|
2.3 KB
|
|
|
34. Technical Management Practices Infrastructure and Platform Management.mp4
|
MP4
|
11.5 MB
|
|
|
35. Technical Management Practices Software Development and Management-en_US.srt
|
SRT
|
1.5 KB
|
|
|
35. Technical Management Practices Software Development and Management.mp4
|
MP4
|
8 MB
|
|
|
4. General Management Practices InfoSec Management-en_US.srt
|
SRT
|
2.8 KB
|
|
|
4. General Management Practices InfoSec Management.mp4
|
MP4
|
15.9 MB
|
|
|
4. Guiding Principle #1 Focus on Value-en_US.srt
|
SRT
|
5.2 KB
|
|
|
4. Guiding Principle #1 Focus on Value.mp4
|
MP4
|
22.5 MB
|
|
|
4. Partners and Suppliers-en_US.srt
|
SRT
|
3.6 KB
|
|
|
4. Partners and Suppliers.mp4
|
MP4
|
16.3 MB
|
|
|
4. Products and Services-en_US.srt
|
SRT
|
3 KB
|
|
|
4. Products and Services.mp4
|
MP4
|
21 MB
|
|
|
4. The structure and benefits of the ITIL 4 Framework-en_US.srt
|
SRT
|
2.1 KB
|
|
|
4. The structure and benefits of the ITIL 4 Framework.mp4
|
MP4
|
14.1 MB
|
|
|
5. General Management Practices Knowledge Management-en_US.srt
|
SRT
|
1.6 KB
|
|
|
5. General Management Practices Knowledge Management.mp4
|
MP4
|
7.2 MB
|
|
|
5. Guiding Principle #2 Start Where You Are-en_US.srt
|
SRT
|
2.4 KB
|
|
|
5. Guiding Principle #2 Start Where You Are.mp4
|
MP4
|
12.9 MB
|
|
|
5. Service Relationships-en_US.srt
|
SRT
|
3 KB
|
|
|
5. Service Relationships.mp4
|
MP4
|
16 MB
|
|
|
5. Value Streams and Processes-en_US.srt
|
SRT
|
5.7 KB
|
|
|
5. Value Streams and Processes.mp4
|
MP4
|
28.1 MB
|
|
|
6. General Management Practices Measurement and Reporting-en_US.srt
|
SRT
|
2.1 KB
|
|
|
6. General Management Practices Measurement and Reporting.mp4
|
MP4
|
9.3 MB
|
|
|
6. Guiding Principle #3 Progress Iteratively With Feedback-en_US.srt
|
SRT
|
3.4 KB
|
|
|
6. Guiding Principle #3 Progress Iteratively With Feedback.mp4
|
MP4
|
16.9 MB
|
|
|
6. Outcomes, Costs, Risks, and Utility & Warranty-en_US.srt
|
SRT
|
6.3 KB
|
|
|
6. Outcomes, Costs, Risks, and Utility & Warranty.mp4
|
MP4
|
33.2 MB
|
|
|
7. General Management Practices Organizational Change Management-en_US.srt
|
SRT
|
2.9 KB
|
|
|
7. General Management Practices Organizational Change Management.mp4
|
MP4
|
12.2 MB
|
|
|
7. Guiding Principle #4 Collaborate and Promote Visibility-en_US.srt
|
SRT
|
3.8 KB
|
|
|
7. Guiding Principle #4 Collaborate and Promote Visibility.mp4
|
MP4
|
15.3 MB
|
|
|
8. General Management Practices Portfolio Management-en_US.srt
|
SRT
|
3.8 KB
|
|
|
8. General Management Practices Portfolio Management.mp4
|
MP4
|
16.7 MB
|
|
|
8. Guiding Principle #5 Think and Work Holistically-en_US.srt
|
SRT
|
1.6 KB
|
|
|
8. Guiding Principle #5 Think and Work Holistically.mp4
|
MP4
|
8.3 MB
|
|
|
9. General Management Practices Project Management-en_US.srt
|
SRT
|
2.2 KB
|
|
|
9. General Management Practices Project Management.mp4
|
MP4
|
10 MB
|
|
|
9. Guiding Principle #6 Keep it Simple and Practical-en_US.srt
|
SRT
|
2.6 KB
|
|
|
9. Guiding Principle #6 Keep it Simple and Practical.mp4
|
MP4
|
14.4 MB
|
|
|
About-ITIL.pdf
|
PDF
|
388.3 KB
|
|
|
Bonus Resources.txt
|
TXT
|
307.2 B
|
|
|
Concepts-of-Service-Management-Intro.pdf
|
PDF
|
264.9 KB
|
|
|
Continual-Improvement-Overview.pdf
|
PDF
|
108.1 KB
|
|
|
Continual-improvement-and-the-guiding-principles.pdf
|
PDF
|
99.8 KB
|
|
|
Exam-1-Answers-and-Explanations.pdf
|
PDF
|
374.2 KB
|
|
|
Exam-1.pdf
|
PDF
|
418.1 KB
|
|
|
Exam-2-Answers-and-Explanations.pdf
|
PDF
|
215.2 KB
|
|
|
Exam-2.pdf
|
PDF
|
193 KB
|
|
|
Exam-3-with-Answers-and-Explanations.pdf
|
PDF
|
1.6 MB
|
|
|
General-Management-Practices-Architecture-Management.pdf
|
PDF
|
100.1 KB
|
|
|
General-Management-Practices-Continual-Improvement.pdf
|
PDF
|
104.2 KB
|
|
|
General-Management-Practices-InfoSec-Management.pdf
|
PDF
|
161.6 KB
|
|
|
General-Management-Practices-Knowledge-Management.pdf
|
PDF
|
163.6 KB
|
|
|
General-Management-Practices-Measurement-and-Reporting.pdf
|
PDF
|
115.1 KB
|
|
|
General-Management-Practices-Organizational-Change-Management.pdf
|
PDF
|
108.7 KB
|
|
|
General-Management-Practices-Portfolio-Management.pdf
|
PDF
|
177 KB
|
|
|
General-Management-Practices-Project-Management.pdf
|
PDF
|
117.1 KB
|
|
|
General-Management-Practices-Relationship-Management.pdf
|
PDF
|
174.5 KB
|
|
|
General-Management-Practices-Risk-Management.pdf
|
PDF
|
196.5 KB
|
|
|
General-Management-Practices-Service-Financial-Management.pdf
|
PDF
|
116.6 KB
|
|
|
General-Management-Practices-Strategy-Management.pdf
|
PDF
|
113.1 KB
|
|
|
General-Management-Practices-Supplier-Management.pdf
|
PDF
|
140.8 KB
|
|
|
General-Management-Practices-Workforce-and-Talent-Management.pdf
|
PDF
|
117.6 KB
|
|
|
Get Bonus Downloads Here.url
|
URL
|
204.8 B
|
|
|
Governance.pdf
|
PDF
|
227.3 KB
|
|
|
Guiding-Principle-1-Focus-on-Value.pdf
|
PDF
|
111.9 KB
|
|
|
Guiding-Principle-2-Start-Where-You-Are.pdf
|
PDF
|
131.5 KB
|
|
|
Guiding-Principle-3-Progress-Iteratively-With-Feedback.pdf
|
PDF
|
138.4 KB
|
|
|
Guiding-Principle-4-Collaborate-and-Promote-Visibility.pdf
|
PDF
|
121.4 KB
|
|
|
Guiding-Principle-5-Think-and-Work-Holistically.pdf
|
PDF
|
80.9 KB
|
|
|
Guiding-Principle-6-Keep-it-Simple-and-Practical.pdf
|
PDF
|
122.8 KB
|
|
|
Guiding-Principle-7-Optimize-and-Automate.pdf
|
PDF
|
121.8 KB
|
|
|
ITIL-Management-Practices-Overview.pdf
|
PDF
|
173.9 KB
|
|
|
Information-and-Technology.pdf
|
PDF
|
136.2 KB
|
|
|
Introduction-to-IT-Service-Management.pdf
|
PDF
|
738 KB
|
|
|
Opportunity-Demand-and-Value.pdf
|
PDF
|
126 KB
|
|
|
Organizations-Service-providers-Service-consumers-and-other-stakeholders.pdf
|
PDF
|
250.4 KB
|
|
|
Organizations-and-People.pdf
|
PDF
|
85.6 KB
|
|
|
Outcomes-Costs-Risks-and-Utility-Warranty.pdf
|
PDF
|
322 KB
|
|
|
Partners-Suppliers.pdf
|
PDF
|
136.1 KB
|
|
|
Products-and-Services.pdf
|
PDF
|
228.3 KB
|
|
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Service-Management-Practices-Availability-Management.pdf
|
PDF
|
122.8 KB
|
|
|
Service-Management-Practices-Business-Analysis.pdf
|
PDF
|
94.9 KB
|
|
|
Service-Management-Practices-Capacity-and-Performance-Management.pdf
|
PDF
|
119.9 KB
|
|
|
Service-Management-Practices-Change-Control.pdf
|
PDF
|
97.6 KB
|
|
|
Service-Management-Practices-IT-Asset-Management.pdf
|
PDF
|
98.2 KB
|
|
|
Service-Management-Practices-Incident-Management.pdf
|
PDF
|
123.6 KB
|
|
|
Service-Management-Practices-Monitoring-and-Event-Management.pdf
|
PDF
|
117.6 KB
|
|
|
Service-Management-Practices-Problem-Management.pdf
|
PDF
|
161.3 KB
|
|
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Service-Management-Practices-Release-Management.pdf
|
PDF
|
138.9 KB
|
|
|
Service-Management-Practices-Service-Catalogue-Management.pdf
|
PDF
|
90.3 KB
|
|
|
Service-Management-Practices-Service-Configuration-Management.pdf
|
PDF
|
90.3 KB
|
|
|
Service-Management-Practices-Service-Continuity-Management.pdf
|
PDF
|
270 KB
|
|
|
Service-Management-Practices-Service-Design.pdf
|
PDF
|
97.2 KB
|
|
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Service-Management-Practices-Service-Desk.pdf
|
PDF
|
148.5 KB
|
|
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Service-Management-Practices-Service-Level-Management.pdf
|
PDF
|
174.7 KB
|
|
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Service-Management-Practices-Service-Request-Management.pdf
|
PDF
|
146.1 KB
|
|
|
Service-Management-Practices-Service-Validation-and-Testing.pdf
|
PDF
|
101.1 KB
|
|
|
Service-Relationships.pdf
|
PDF
|
134.3 KB
|
|
|
Service-Value-Chain-Overview.pdf
|
PDF
|
97.1 KB
|
|
|
Service-Value-Chain-The-6-Activities.pdf
|
PDF
|
1.3 MB
|
|
|
Technical-Management-Practices-Deployment-Management.pdf
|
PDF
|
101.3 KB
|
|
|
Technical-Management-Practices-Infrastructure-and-Platform-Management.pdf
|
PDF
|
100.9 KB
|
|
|
Technical-Management-Practices-Software-Development-and-Management.pdf
|
PDF
|
104.2 KB
|
|
|
The-Continual-Improvement-Model.pdf
|
PDF
|
400.7 KB
|
|
|
The-Four-Dimensions-of-Service-Management-Intro.pdf
|
PDF
|
220.7 KB
|
|
|
The-Guiding-Principles-Overview.pdf
|
PDF
|
192.5 KB
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336.6 KB
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170.3 KB
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